Privacy Policy

Last Updated: August 27, 2025

At Campbell Shipment Services (“Campbell Shipment,” “we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (campbellshipment.com), use our services, or interact with us through forms, email, phone, or SMS. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

1. Information We Collect

We collect information from you when you visit our website, register, fill out forms, communicate with us, or engage with our ecommerce logistics services (including prep services, DTC logistics, multi-warehousing, and storage and transportation). The types of information we may collect include:

• Personal Information: Name, email address, phone number, mailing address, company name, and payment information provided through forms or account registration.
• Business Information: Product SKUs, shipping plans, and logistics preferences submitted for our services.
• Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, and time spent, collected via cookies and analytics tools.

2. How We Collect Information

We collect information in the following ways:

• Directly from You: When you submit forms, register for an account, request a quote, or communicate via email, phone, or SMS.
• Automatically: Through cookies, web beacons, and analytics tools (e.g., Google Analytics) that track your interactions with our site.
• From Third Parties: From partners like Twilio for SMS/phone communications or payment processors for transactions.

3. How We Use Your Information

We use your information to provide and improve our services, communicate with you, and comply with legal obligations. Specific uses include:

• Processing and fulfilling your logistics requests (e.g., prep, warehousing, transportation).
• Sending marketing and informational communications via email, SMS, or phone, with your consent.
• Analyzing website usage to enhance user experience and optimize our services.

4. How We Share Your Information

We may share your information with:

• Service Providers: Third parties like Twilio (for SMS/phone) and payment processors to facilitate our services.
• Business Partners: Warehousing and transportation partners to fulfill your logistics needs.
• Legal Authorities: When required to comply with legal obligations or protect our rights.

We do not sell your personal information. However, we may share it for cross-context behavioral advertising, from which you can opt out as described below.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience and analyze site performance. You can manage cookie preferences through your browser settings or our cookie consent tool. Essential cookies are necessary for site functionality, while non-essential cookies (e.g., analytics, marketing) require your consent.

6. Your Privacy Rights

Depending on your location, you have the following rights regarding your personal information:

• CCPA/CPRA (California Residents): Right to know what personal information we collect, use, or share; right to delete your information; right to opt out of sharing for cross-context behavioral advertising; and right to non-discrimination for exercising these rights.
• GDPR (EU Residents): Right to access, rectify, erase, restrict processing, object to processing, and data portability. You may also lodge a complaint with a supervisory authority.
• General Rights: Opt out of marketing communications by clicking “unsubscribe” in emails, replying “STOP” to SMS, or contacting us.

To exercise your rights, contact us at info@campbellshipment.com or via our contact form at campbellshipment.com/contact. We will respond within 30 days for CCPA requests and 45 days for GDPR requests, unless extended as permitted by law.

7. Communications Consent

By providing your phone number or email address through our forms, you consent to receiving communications from us, including:

• SMS/Phone (TCPA Compliance): We may use Twilio to send autodialed or prerecorded calls/texts for marketing or service updates. Consent is not a condition of purchase. Opt out by replying “STOP” to SMS or contacting us.
• Email (CAN-SPAM Compliance): We send promotional and informational emails with an unsubscribe link. Opt out by clicking the link or contacting us.

8. Data Security

We implement reasonable technical and organizational measures to protect your information, including encryption and secure servers. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes, typically no longer than 7 years after your last interaction with us, unless required by law.

10. International Data Transfers

Our site is hosted in the United States. If you access our services from outside the U.S., your data may be transferred to and processed in the U.S., where privacy laws may differ. By using our site, you consent to this transfer.

11. Third-Party Links

Our site may contain links to third-party websites (e.g., payment processors, logistics partners). We are not responsible for their privacy practices. Please review their policies before sharing information.

12. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our site or services after changes constitutes acceptance of the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

• Email: info@campbellshipment.com
• Website: campbellshipment.com/contact
• Mail: Campbell Shipment Services, 9114 Adams Ave # 581
  Huntington Beach, CA 92646
  United States